Title: Residential Counselor Immediate Supervisor: Director of Programs and Facilities Status: Non-Exempt
Responsible for general oversight of the shelter for the duration of shift. The counselor maintains the security of the shelter and safety of its residents. The counselor must be awake and alert at all times to respond to needs of residents, inquiries of visitors and crisis situations as needed. The residential counselor is expected to be accessible by phone at all times and to provide shift coverage in the event that the residential counselor who is scheduled to work cannot, either in the event of scheduled time off or a last-minute emergency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain shift coverage and primary supervision and support of residential clients.
Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures as well as through observing stated Beth-El Center grievance policy. Act as a role model - guiding clients and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.
Conduct regular rounds of the facility and interact with participants to share information, provide supplies, and facilitate interventions as necessary. Rounds include the interior (client living quarters, bathrooms, community rooms) and exterior of the building;
Maintain appropriate professional boundaries with clients and staff; Respond to client requests in a professional and courteous manner; Observe and adhere to client confidentiality standards.
Ensure the safety of residents, staff and volunteers by limiting access to facility to residents, staff, volunteers and authorized visitors and service providers; help to ensure adequate health and safety standards are maintained throughout the facility.
Maintain thorough and accurate records, files, correspondence and statistics; Complete necessary documentation (both hand-written and computer based/data entry) in a timely, accurate, complete and legible manner. May include, but not limited to: notations in the shelter log, head count, incident reports, late arrivals, curfew extensions, sign-in/sign-out sheets, daily activity schedules, and any other forms used or as directed by your supervisor.
Issue verbal and written warnings to residents if warranted and notify appropriate case manager in writing.
Supervise daily chores as they are assigned and insure that chores are completed appropriately as detailed on each chore list before signing off.
Give wake-up call for all residents.
Give medication call to residents. Distribute & supervise recording of client meds as per medication protocol procedures.
Respond appropriately to emergencies including contacting appropriate staff and supervisors, interacting with police, fire, and medical personnel as needed.
Maintain and promote the cooperative, harmonious, teamwork environment Beth-El Center strives to promote within the workplace; Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Beth-El Center.
Ensure effective communication of priority information to all necessary staff and shifts.
Provide front desk and other reception duties in a professional and courteous manner; relay timely and accurate messages. Provide information upon request about available services offered and referrals to 2-1-1 as appropriate, based upon script provided.
Provide varying shift coverage as needed.
Complete designated shift-specific tasks.
Able and willing to travel locally as needed.
QUALIFICATIONS, SKILLS AND ABILITIES:
High School Diploma or GED. Bachelor's degree in social work or related field of study preferred.
Strong written/oral communication skills; computer literate; proficient in the use and operation of computers and basic MS applications (Word, Excel, Access, Outlook, etc...).
Bilingual English/Spanish strongly preferred.
Experience working with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, Child Protective Service agencies, HIPAA and crisis intervention techniques preferred.
Previous work experience in a crisis setting and ability to respond appropriately to emergencies.
Sensitivity to the needs of homeless single men and women and families; able and willing to work with diverse staff and client populations.
Supportive, patient, responsible, energetic and a team player.
Essential functions of the position may require use of a telephone, work at a standard computer terminal and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, lift and carry light donated items, bend and climb ladders.
Possess or be able to obtain CPR and First Aid certification.
Position subject to Criminal Background Check and Department of Children and Family (DCF) Background Check
Position requires routine TB (Tuberculosis) testing and documentation (post-offer).
90 New Haven Avenue
Milford, CT 06460
The Beth-El Center's mission is to alleviate homelessness and hunger in the Milford area through shelter, support services, advocacy and community education in partnership with the faith-based community and public and private organizations.